Privacy Policy

1. Introduction

Teach Office LLC and its associated entities ("we," "us," or "our") operate this web-based service (the "Service"). This Privacy Policy describes how we collect, use, and share information in connection with your use of the Service.

If you have questions about this policy, please contact us via our Contact page.

By using the Service, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree, do not use the Service.

2. Information We Collect

We may collect information about you in various ways. The categories of information we collect include but are not limited to:

Account Information. Such as your name, email address, and other information you provide during registration or through third-party authentication providers.

Payment Information. Such as billing details and transaction history. Payment information is processed by our third-party payment processor; we do not receive or store full payment card numbers.

Uploaded Files and Processed Data. Files you upload for processing and data derived from or related to your uploaded files during processing.

Usage and Technical Data. Such as pages visited, features used, actions taken, IP address, timestamps, referral URLs, browser type, operating system, and device information.

Communications. Information you provide via our contact form or other communications with us.

Cookies and Similar Technologies. Session and security cookies, analytics cookies, payment fraud prevention cookies, and other cookies or similar technologies as needed to operate and improve the Service.

Information from Third Parties. We may receive information about you from third-party sources, such as authentication providers, payment processors, analytics services, and other parties, and we may combine this information with other information we collect about you.

Other Information. Any other information you provide to us or that we collect in connection with your use of the Service.

This list is not exhaustive, and we may collect additional categories of information as our Service evolves.

3. How We Use Your Information

We may use the information we collect for purposes including but not limited to:

• Providing, operating, and improving the Service
• Processing your uploaded files, including analysis, modification, and content generation
• Processing payments and managing subscriptions
• Analyzing service usage and improving functionality
• Protecting the security and integrity of the Service
• Communicating with you, including transactional emails, support responses, and promotional communications
• Complying with legal obligations
• Enforcing our Terms of Use
• Developing new products, features, and services
• Creating aggregated, anonymized, or de-identified data that can no longer reasonably be used to identify you, which we may use for any purpose
• Any other purpose related to the operation, improvement, or development of the Service

4. File Processing and Third-Party Analysis

Data from your uploaded files may be transmitted to third-party service providers, which may include artificial intelligence services, for automated analysis, processing, and modification. These providers process data on our behalf to deliver the Service's functionality.

Third-party service providers may process and retain transmitted data in accordance with their own policies and practices.

We may access, analyze, and process your uploaded files and derived data as necessary to operate, maintain, and improve the Service, including for debugging, quality assurance, and service operations.

For more information about how your files are processed, please see our Terms of Use.

5. Cookies and Tracking Technologies

Essential Cookies. We use session cookies and CSRF tokens that are strictly necessary for the Service to function. These cannot be disabled while using the Service.

Analytics. We use third-party analytics services to understand how visitors use our website. These services may use cookies and similar technologies to collect information about your use of the Service. For more information about how analytics data is collected and processed, visit: How Google uses information from sites or apps that use our services. You can manage analytics tracking through your browser settings or by using available browser extensions.

Payment and Fraud Prevention. Our payment processor may use cookies and similar technologies for fraud detection, loss prevention, and authentication. For more information, see our payment processor's privacy policy at: stripe.com/privacy.

Managing Cookies. You can control cookies through your browser settings. Disabling essential cookies may prevent the Service from functioning correctly.

6. Third-Party Service Providers

We engage third-party companies and services to facilitate and support the Service. Categories of providers include but are not limited to:

• Payment processing
• Cloud infrastructure and storage
• AI and data processing
• Authentication services
• Analytics
• Email delivery
• Other service providers as needed to operate, maintain, and improve the Service

We may share your information with these providers as necessary to operate the Service. We are not responsible for the privacy practices, policies, or security of any third-party service provider. Your interactions with third-party providers are governed by their own terms and privacy policies.

7. Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

• Account data is retained while your account is active and for a reasonable period thereafter.
• Uploaded files are retained in accordance with the applicable service tier and our operational policies. Accounts without an active paid subscription may have their files and associated data removed after a period of inactivity.
• Payment records are retained as required by applicable tax and legal requirements.
• Other data is retained as we deem necessary for our business purposes and legal obligations.

Third-party service providers retain data in accordance with their own policies.

Retention periods are determined at our sole discretion and may change at any time. We are under no obligation to delete data on any particular schedule except as required by applicable law.

You can delete your account from within the Service at any time. Deletion of your account does not necessarily result in immediate deletion of all associated data; we may retain certain data as necessary to comply with legal obligations, resolve disputes, enforce our agreements, or for other legitimate business purposes.

8. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: As described in Section 6.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with any merger, acquisition, sale of assets, or similar transaction, your information may be transferred.
• Protection of Rights: We may disclose information to enforce our Terms of Use, protect our rights or safety, or protect the rights or safety of others.
• Aggregated/Anonymized Data: We may use and share aggregated, anonymized, or de-identified information for any purpose, including research, analytics, marketing, and business development. Such information is not considered personal information.
• With Your Consent: We may share information when you direct us to or provide consent.
• Other Purposes: We may share information for other legitimate business purposes.

9. Data Security

We use commercially reasonable measures to help protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. We are not responsible for the security practices of third-party service providers.

You are responsible for maintaining the confidentiality and security of your account credentials, for restricting access to your account, and for all activity that occurs under your account.

To the fullest extent permitted by applicable law, we shall not be liable for any unauthorized access to, use of, or disclosure of your information or data, whether resulting from a security breach, hacking, system failure, human error, or any other cause. You acknowledge that you provide your information at your own risk. Please see the Limitation of Liability section of our Terms of Use for further details.

10. Your Rights

All Users. You may request access to or correction of your personal information. You can delete your account from within the Service. To make requests, contact us via our Contact page. We will respond as required by applicable law.

Verification. We may require you to verify your identity before processing any request regarding your personal information. We reserve the right to deny requests that we cannot verify, that are excessive, repetitive, manifestly unfounded, or that would require disproportionate effort, to the extent permitted by applicable law.

California Residents. You may have certain rights under California law, including the right to know, delete, and correct your personal information. To submit a request, contact us via our Contact page. We will not discriminate against you for exercising your rights.

International Users. If you are located outside the United States, you may have additional rights under the laws of your jurisdiction. By using the Service, you consent to the transfer of your information to the United States as described in Section 11. To make requests regarding your personal information, contact us via our Contact page. We will respond to requests as required by applicable law.

11. International Data Transfers

The Service is operated from the United States and all data is processed and stored in the United States. If you access the Service from outside the United States, your information will be transferred to and processed in the United States. By using the Service, you consent to this transfer and processing.

The data protection and privacy laws of the United States may differ from those in your jurisdiction. By using the Service, you acknowledge and accept these differences and consent to having your information handled as described in this policy. We make no representation that the Service is appropriate or available for use in any particular jurisdiction outside the United States.

12. Children's Privacy

This Service is intended solely for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from a person under 18, we will take reasonable steps to delete such information. If you believe we have collected information from someone under 18, please contact us via our Contact page.

13. Marketing Communications

We may send you promotional or marketing communications related to the Service. You can opt out of marketing emails at any time by using the unsubscribe link included in each email. Opting out does not affect transactional communications such as account notifications, payment confirmations, and service alerts.

14. Changes to This Policy

We may update this Privacy Policy at any time and for any reason. Changes are effective immediately upon posting to this page. It is your responsibility to review this policy periodically. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us via our Contact page.